Privacy Policy

With this privacy policy, we would like to inform you about how we process personal data. The protection of your privacy is of the utmost importance to us, so it goes without saying that we comply with the legal stipulations on data protection.

Name and Contact Details of the Responsible Party

ARVenture Global (M) Sdn.Bhd
Lot 2-3-23, 3rd Floor, Wisma Rampai,
Jalan 34-26, Taman Sri Rampai, Setapak,
53300 Kuala Lumpur.

Data Protection Officer

Should you have any questions about our data protection measures, the processing of your data, or the protection of your rights as a data subject, you can contact us and our data protection officer as follows:

If you have any questions or concerns regarding your information, please contact hqsupport@arvfreight.com

Personal Data

Personal data includes all information about identified or identifiable persons. This includes the following categories of personal data that we process:

Your contact details (such as first and last name, address, e-mail address, phone number)
Your correspondence with us
Log files with information about your visit to our website
Payment data (such as bank account number, credit card number, financial institution)
Online identifiers (such as cookie IDs, IP addresses, advertising IDs)
Customer data (such as invoice data, user profiles, address, order history, payment data)

Use of Cookies

We use cookies to enhance user experience, analyze site usage, and assist in our marketing efforts. You can manage cookie preferences in your browser settings.

Purpose of Processing

We process your data for the following purposes:

To correspond with you
To process contracts with you
For advertising purposes such as sending newsletters
For quality assurance and statistical purposes
To provide and improve our services

Legal Basis

We base the processing of your data on the following legal bases:

Your consent (Art. 6 para. 1 lit. a) GDPR
The initiation or execution of a contract with you (Art. 6 para. 1 lit. b) GDPR
The fulfilment of legal obligations (Art. 6 para. 1 lit. c) GDPR
Our legitimate interests (Art. 6 para. 1 lit. f) GDPR

Legitimate Interests

When processing your data, we pursue the following legitimate interests:

Improvement of our services
Protection of our systems against misuse
Marketing purposes
Storage of our correspondence with you

Data Recipients

We may share your data with:

Web hosting and web development providers
Service providers for IT development
Customer support service providers
Payment service providers
Email and newsletter providers
CRM system service providers
Social media platforms
Other necessary third parties to provide our services

Your Rights

As a data subject, you have the following rights:

To request information about your data
To receive personal data in a structured format
To correct your data
To have your data deleted or restricted
To object to the processing of your data
To revoke consent for data processing
To lodge a complaint with the relevant supervisory authority

Storage Period

We store your data:

Until you revoke your consent (if applicable)
As long as the contractual relationship exists
As long as legitimate interests outweigh the need for deletion
As long as required by legal obligations

Version of the Privacy Policy

This privacy policy was last updated on 10 February 2025.